What happens is there is an error on the Birthday Scroll when I receive it?
Any errors in the personalised details given to us by the customer i.e. spelling mistakes in the name or the incorrect date of birth, can be rectified, but will incur a nominal charge of £5 for us to re-produce send out a replacement unframed version. We are very sorry we have to insist on this but it’s due to the time required to re-produce the item and to cover the extra postage and packing costs incurred. If the error is ours, then we will send out a replacement free of charge.
